Introduction
At OceanHost.Cloud, our mission is to provide exceptional hosting services paired with complete customer satisfaction. We recognize that situations may occasionally warrant a refund, and we are committed to offering a clear, fair, and transparent refund policy to accommodate our clients' needs. This detailed policy explains our money-back guarantees, eligibility criteria, refund timelines, and essential information to ensure you make informed decisions.
Our updated refund policy complies with the latest legal standards in both the United States and the European Union, protecting consumer rights while upholding the quality of our hosting services.
30-Day Money-Back Guarantee
We are confident in our Web Hosting, Managed WordPress, and Private Email services and offer a 30-day money-back guarantee for annual plans. If, within the first 30 days of your subscription, our services do not meet your expectations, you may request a full refund. This period allows you to explore our features and decide if OceanHost is the right fit for your needs.
Conditions:
Refunds under this guarantee are only available for new subscriptions on annual plans. Refund requests made after the 30-day window will not be honored.
Exclusions:
Domain registration fees, setup fees, or any add-ons and additional services are non-refundable.
By accessing and using our website or any of our services, you accept and agree to be bound by the terms and conditions of this Legal Agreement. If you do not agree to these terms, please discontinue using our services.
7-Day Money-Back Guarantee for VPS Plans
Our Linux VPS and Windows VPS services come with a shorter 7-day money-back guarantee for annual plans. If you find our VPS offerings unsatisfactory, you can request a refund within this timeframe. Please note that after 7 days, refunds will no longer be issued.
Eligibility:
Only first-time customers on annual plans qualify for this refund.
Non-Eligible Services:
As with our other services, non-refundable items like domain registration fees and setup fees apply.
Dedicated Server Refunds
Due to the significant resources and setup costs associated with dedicated servers, refunds are only considered under specific conditions:
Availability:
Refunds are applicable exclusively for annual plans and must be requested before the completion of the initial setup.
No Refunds After Setup:
Once the server setup is finalized and services commence, no refunds will be issued.
Detailed Refund Eligibility Criteria
To qualify for a refund, your request must align with the following criteria:
- Annual Plans Only: Refunds are offered solely for services purchased on an annual basis.
- Time-Sensitive Requests: Submit refund requests within the specified timeframes: 30 days for Web Hosting, Managed WordPress, and Private Email, or 7 days for VPS plans.
- Non-Refundable Items: Setup fees, domain registration fees, SSL certificates, and other additional services or third-party add-ons are non-refundable.
- Submission Process: All refund requests must be made through our customer support system, either by initiating a support ticket or contacting our billing department directly.
Refund Submission Process
We aim to make the refund process as hassle-free as possible. Here’s how you can request a refund:
- Initiate Contact: Reach out to our dedicated support team via live chat, support ticket, or email. Provide details about your service and reason for the refund.
- Verification: Our team will verify your request to ensure it meets the eligibility criteria.
- Approval and Processing: Once approved, the refund will be issued using the original payment method. Be aware that processing times may vary based on your payment provider.
Note on Processing Times: Approved refunds typically take 7-10 business days to reflect in your account. Variations in processing times may occur due to your financial institution or payment provider.
Service Cancellation Policy
Customers have the flexibility to cancel their hosting services at any time. However, it is essential to understand the financial implications:
- Post-Refund Period Cancellations: If you cancel your hosting service after the refund period, no refunds will be given for the unused portion of your term. This includes any time remaining on annual subscriptions.
- Cancellation Methods: To cancel, please submit a request through our customer support system or contact the billing department. For security purposes, we require verification of your identity before proceeding with cancellations.
- Automatic Renewals: Please note that services set for auto-renewal will continue to be billed unless canceled in advance.
Legal Compliance: U.S. and E.U. Consumer Rights
OceanHost.Cloud adheres strictly to U.S. and E.U. laws to safeguard consumer rights:
- E.U. Consumer Rights Directive: European Union customers are entitled to a refund within 14 days of purchase, as mandated by the E.U. Consumer Rights Directive. This applies if the service has not yet commenced.
- U.S. Consumer Protection Laws: Our refund policies are also crafted to align with consumer protection laws in the United States, ensuring fairness and transparency.
Changes to Our Refund Policy
OceanHost.Cloud reserves the right to modify or update this refund policy without prior notice. Any changes made will be posted on our official website. It is the customer’s responsibility to review the policy periodically to stay informed about any updates. By continuing to use our services, you acknowledge and agree to the terms of the current refund policy.
Transparency Commitment: We are committed to maintaining transparency and integrity in all our policies. If any changes are made that affect your rights, our team will make efforts to communicate these updates promptly.