Refund Policy

At OCEANHST LLC, we are committed to ensuring customer satisfaction and offering transparent policies that reflect our dedication to providing high-quality services. This Refund Policy outlines the terms and conditions under which refunds are applicable for specific hosting services.

30-Day Money-Back Guarantee for Cloud Hosting

For customers who have purchased our Cloud Hosting services, we proudly offer a 30-day money-back guarantee. If you find that our Cloud Hosting services do not meet your expectations within the first 30 days of your purchase, you can request a refund. To initiate this refund, please follow the guidelines below.

Refund Eligibility for VPS, VDS, and Dedicated Server Services

For customers who have purchased Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), or Dedicated Servers, the refund policy is structured as follows:

1. Refunds are only applicable to customers who have made their purchase directly through our website.
2. Customers who have purchased VPS, VDS, or Dedicated Server services for a duration of one month are not eligible for a refund.
3. Customers who have purchased VPS, VDS, or Dedicated Server services for a minimum duration of one year are eligible for a refund.
4. If you have purchased a VPS, VDS, or Dedicated Server service for a minimum of one year, you may request a refund within the first 7 days of usage.
5. After the initial 7 days of usage have passed, no refund requests for VPS, VDS, or Dedicated Server services will be considered.

Refund Process

To request a refund for eligible services, please follow these steps:

1. For Cloud Hosting Services:

– Log in to your Customer Dashboard.
– Navigate to the Support section.
– Open a Support Ticket indicating your request for a refund.
– Our support team will review your request and initiate the refund process if it meets the criteria outlined in this policy.

2. For VPS, VDS, and Dedicated Server Services:

– Log in to your Customer Dashboard.
– Navigate to the Support section.
– Open a Support Ticket indicating your request for a refund.
– Alternatively, you can send an email to refund@oceanhost.cloud, specifying your refund request.
– Our support team will review your request to ensure it complies with the refund policy.

Please allow up to 2 business days for the refund process to be completed once your request is approved.

Note: OCEANHST LLC reserves the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically.

If you have any questions or need further assistance regarding our refund policy, please feel free to contact our customer support team. We are here to help ensure a smooth and satisfactory experience with our hosting services.